Thank you for choosing Navistia (hereinafter "we")! To ensure a smooth and secure shopping experience, please carefully read the following terms before using our website. All transactions on our site, including product selection, payment, shipping, returns, and after-sales service, are governed by this policy.

1. Scope and Applicability

This policy applies to all shopping activities on the Navistia website. By using our site, you agree to these terms. Our services include product selection, payment options, shipping arrangements, returns, and after-sales support.

2. User Account and Website Responsibilities

You are required to create an account and provide accurate information. You are responsible for all activities under your account, including unauthorized use. We strive to maintain normal site operations, but are not responsible for service interruptions caused by network issues, third-party problems, or force majeure events.

3. Products, Inventory, and Pricing

We endeavor to provide accurate product details, inventory status, and pricing. Due to technical or human factors, information may change. If inaccuracies are discovered, we will update promptly and notify you.

4. Orders and Payment

You can complete your order using the following payment methods:

• American Express
• JCB
• Mastercard
• Discover
• Diners Club
• VISA

Once payment is successful, you will receive a confirmation email containing your order number, payment details, and estimated delivery time.

5. Shipping Policy

• Shipping fees: Orders of 150 EUR or more (including 150 EUR) enjoy free shipping; orders below 150 EUR incur a flat shipping fee of 5.99 EUR.
• Cut-off time: Business hours are Monday to Friday, 9:00–18:00 (Australia/Sydney, AEST/AED). Orders placed before 18:00 are processed the same day; orders after 18:00 or on non-business days will be processed on the next business day.
• Processing time: 1–3 business days.
• Estimated delivery: 7–10 business days after dispatch.
• Carriers: DHL, Toll Group, StarTrack.
• Order tracking: After placing an order, you will receive an email with your order number, invoice, and shipping information. You can check your order status on the “Track My Order” page using your email or phone number and order number. See Shipping Policy for details.

6. Order Cancellation Policy

If your order has not yet been shipped, contact our customer service via email or phone to request cancellation. We prioritize processing within the shortest possible time. Orders already shipped should follow our Order Cancellation Policy.

7. Returns and Exchanges

• Validity period: Returns or exchanges can be requested within 45 days of receiving the product.
• Eligible conditions: Items with visible defects, quality issues, unpleasant odor, severe color differences, incorrect items, or for any reason.
• Return process:
  • Contact us via email or phone with your order number, payment proof, reason for return, and relevant photos or videos.
  • After approval, we provide a return address. Pack the product with all accessories, materials, and return labels in the original packaging and send it to the designated address.
  • We will inspect the returned product upon receipt and process your refund if conditions are met. 
• Exchange process:
  • Similar to the return process, request an exchange via email or phone.
  • Return the product with all accessories, materials, and return labels in the original packaging to the designated address.
  • After inspection confirms eligibility, a replacement item will be shipped. 
• Return documents and prepaid labels are included in the original packaging. Keep them safely for the return process.

8. Refund Policy

Refunds will be issued to the original payment method (American Express, JCB, Mastercard, Discover, Diners Club, VISA, etc.). Estimated arrival time: 2–3 business days depending on the bank's processing. Contact us if delayed. See Refund Policy for more details.

9. Disputes and Applicable Law

We operate under Australian law. In case of disputes, we first attempt to resolve through negotiation. If unresolved, disputes are handled according to Australian legislation. We reserve the right to update this policy and notify you of any changes.

10. Privacy and Data Protection

We are committed to protecting your personal information in accordance with Australian privacy laws. See Privacy Policy for details.

11. Intellectual Property

All content on this website, including text, images, and designs, is owned by us. No part may be copied, distributed, or used without permission.

12. Liability Limitations

We are not liable for losses or delays caused by technical failures, third-party interference, or events beyond our control.

13. Modifications to Terms of Service

We may update these terms at any time. Changes take effect immediately upon posting on the website.

14. Contact Information

Contact Address: 110 WILLISTON ST, FAYETTEVILLE, NC 28301-4160, United States
Customer Service Phone: +1 (716) 560-5105
Customer Service Email: care@navistia.com
Service Hours: Monday to Friday, 9:00 to18:00(Australia/Sydney, AEST/AED)