Refund Policy

Thank you for shopping with Navistia (hereinafter referred to as “we” or “us”). We are committed to ensuring a fair and transparent refund process. This Refund Policy explains how refunds are processed and what you can expect after submitting a request.

1. Eligibility for Refund

You may request a refund under the following circumstances:

• The product has visible damage or defects upon delivery;
• The product has quality or functional issues;
• The item received does not match your order;
• The product has an unusual odor or significant color discrepancy;
• A no-reason refund request is submitted within the applicable return period, provided the item remains unused, complete, and in its original packaging.

All refund requests are subject to review and approval after inspection of the returned product.

2. How to Request a Refund

To initiate a refund request, please follow these steps:

• Contact us by email or phone and provide your order number, proof of payment, reason for refund, and supporting photos or videos if applicable.
• Once your request is reviewed and approved, we will provide the return address and further instructions.
• Please return the product together with all accessories, materials, and the return label included in the original package.
• After we receive and inspect the returned item, we will confirm whether the refund conditions are met and proceed accordingly.

Refunds will only be processed after the returned product has been received and verified.

3. Refund Method

Refunds will be issued to the original payment method used at checkout, including but not limited to American Express, JCB, Mastercard, Discover, Diners Club and VISA.

We are unable to process refunds to alternative payment methods.

4. Processing Time

Once the refund is approved, it will typically be processed within 2–3 business days.

The time it takes for the funds to appear in your account may vary depending on your bank or card issuer. If you do not receive the refund within the expected timeframe, please contact us for assistance.

5. Shipping Costs and Deductions

• If the refund is due to product defects, quality issues, incorrect items, or other confirmed problems, we will cover the return shipping costs.
• For no-reason returns, the return shipping cost will be your responsibility.

Any applicable deductions will be clearly communicated before processing the refund.

6. Partial Refunds

In certain situations, a partial refund may be issued if:

• The returned item is incomplete or missing accessories;
• The product shows signs of use beyond reasonable inspection;
• The item is not returned in its original condition.

We reserve the right to assess the condition of returned products and determine the appropriate refund amount.

7. Contact Information

If you have questions regarding your refund or need further assistance, please contact us:

Contact Address: 110 WILLISTON ST, FAYETTEVILLE, NC 28301-4160, United States
Customer Service Phone: +1 (716) 560-5105
Customer Service Email: care@navistia.com
Service Hours: Monday to Friday, 9:00 to18:00(Australia/Sydney, AEST/AED)

We appreciate your trust and will continue working to provide a reliable and customer-focused shopping experience.