Shopping Guide

1. Discover Our Products

Explore our wide range of furniture including sofas, chairs, storage units, and more. Each product page provides detailed information about materials, dimensions, colors, and stock availability. Take your time to choose items that best fit your space and lifestyle.

2. Add Items to Your Cart

Once you’ve selected an item, click “Add to Cart.” You can review all items in your cart, update quantities, or remove products before proceeding to checkout. This helps ensure your order is exactly what you want.

3. Account Setup and Login

To complete your purchase, you’ll need to create an account or log in with an existing one. Providing accurate information ensures smooth order processing, delivery, and post-purchase support.

4. Payment Options

We offer multiple secure payment methods for your convenience:

• American Express
• JCB
• Mastercard
• Discover
• Diners Club
• VISA

After completing payment, you will receive an order confirmation email containing your order number, payment details, and estimated delivery dates. Keep this email for future reference.

5. Order Processing and Cut-Off Times

Orders are usually processed within 1-3 business days. Any orders placed after 18:00 (Australia/Sydney, AEST/AEDT) or on non-business days will begin processing the next business day. This ensures efficient handling and timely delivery.

6. Shipping Policy

• Free shipping for orders of AUD 150 or more (including 150 AUD). Orders below AUD 150 incur a flat shipping fee of AUD 5.99.
• Estimated delivery time is 7-10 business days from shipment.
• We work with trusted carriers including DHL, Toll Group, and StarTrack to deliver your items safely.

7. Canceling Orders

If your order has not yet been shipped, you may request cancellation within 48 hours of placing the order. Orders that have been dispatched or exceed this timeframe should follow our return and exchange process. 

8. Returns and Exchanges

We aim to make returns and exchanges simple:

• Return window: within 45 days of delivery.
• Eligible conditions: visible defects, quality issues, strong odor, severe color differences, incorrect items, or no reason required.
• Return process: Contact our support team with your order details and any relevant photos or videos. Upon approval, we will provide a return address. Pack the item with all accessories, materials, and the included return label, then send it back to us. Once received and inspected, we will process your refund. 
• Exchange process: Similar to returns, once we receive and inspect the returned item, a replacement will be shipped to your address. 

9. Refunds

Refunds are issued to the original payment method, including American Express, JCB, Mastercard, Discover, Diners Club, and VISA. Processing time is typically 2-3 business days, depending on your bank. If you do not receive your refund within this period, please contact us.

10. Customer Support

For any questions or assistance, reach out to us:

Contact Address: 110 WILLISTON ST, FAYETTEVILLE, NC 28301-4160, United States
Customer Service Phone: +1 (716) 560-5105
Customer Service Email: care@navistia.com
Service Hours: Monday to Friday, 9:00 to18:00(Australia/Sydney, AEST/AED)