Privacy Policy

Navistia (hereinafter referred to as "we") operates this online store and values your privacy. Please read this Privacy Policy carefully to understand how we collect, use, and protect your information.

1. Scope of Policy

This policy applies to your browsing, registration, orders, and other related activities on our online store.

2. Information Collection Methods (Cookies)

We may use cookies, browser cache, and log files to collect device information, browsing behavior, and preferences. These data are used to improve website experience and provide personalized services.

3. Use and Sharing of Information

• Process orders, deliveries, and post-purchase services;

• Provide customer support and order inquiries;

• Analyze website usage to enhance user experience.

We do not sell or share your information with unrelated third parties.

4. Data Storage and Cookie Management

Your information is stored on secure servers, and reasonable measures are taken to prevent unauthorized access. You can manage or refuse cookies through your browser settings, though some features may be affected.

5. User Rights

You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us:

Contact Address: 110 WILLISTON ST, FAYETTEVILLE, NC 28301-4160, United States
Customer Service Phone: +1 (716) 560-5105
Customer Service Email: care@navistia.com
Service Hours: Monday to Friday, 9:00 to18:00(Australia/Sydney, AEST/AED)

6. Legal Basis for Data Processing

Under Australian Privacy Principles (APPs), the lawful basis for collecting and processing data includes:

• Contract performance: processing orders and providing purchased products and services;

• Explicit consent: for newsletter subscriptions and marketing communications;

• Legal obligations: for tax, accounting, and regulatory purposes;

• Legitimate interests: to improve user experience and prevent fraud.