Contact Address: 110 WILLISTON ST, FAYETTEVILLE, NC 28301-4160, United States
Customer Service Phone: +1 (716) 560-5105
Customer Service Email: care@navistia.com
Service Hours: Monday to Friday, 9:00 to18:00(Australia/Sydney, AEST/AED)
Welcome to Navistia (hereinafter referred to as “we,” “us,” or “our”) online store. To provide a clear understanding of how orders are fulfilled and delivered, the following Shipping Policy outlines our delivery procedures and responsibilities. This policy applies to all orders placed through our website.
Service Hours:
Monday to Friday, 9:00 to 18:00 (Australia/Sydney, AEST/AED)
Orders placed before 18:00 will begin processing on the same business day.
Orders placed after 18:00 will be processed on the next business day.
Orders submitted on non-business days will begin processing on the following business day.
All orders require a standard 1–3 business days for processing. This includes order confirmation, inventory verification, product preparation, and dispatch arrangements.
We currently ship within Australia only. Shipping services are not available outside Australia at this time.
Once your order has been dispatched, the estimated delivery timeframe is 7–10 business days. Actual delivery times may vary depending on the destination and carrier scheduling.
Orders of 150 EUR or more (including 150 EUR) qualify for free shipping.
Orders below 150 EUR are subject to a 5.99 EUR shipping fee.
The applicable shipping cost will be clearly displayed at checkout before payment confirmation.
We may use one of the following carriers to complete delivery:
DHL
Toll Group
UPS
After shipment, you will receive an email containing the carrier name and tracking number for delivery monitoring.
After placing your order, you will receive a confirmation email including:
Order number
Payment invoice details
Shipping carrier information
You may also visit the “Track My Order” page on our website and enter your email address or phone number together with your order number to check the current order status.
If your product arrives damaged or is lost during transit, please contact us promptly and provide relevant photos and order information. We will assist in resolving the matter.
Once an order has entered processing or has been dispatched, changes to shipping details or cancellations may not be possible. Please contact us as soon as possible if adjustments are required.
Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays or returns caused by incorrect or incomplete address details.
Please inspect the outer packaging upon receipt. If visible damage is found, note it at the time of delivery and retain photographic evidence. If no issue is reported upon acceptance, the package will be considered received in satisfactory condition.
Contact Address: 110 WILLISTON ST, FAYETTEVILLE, NC 28301-4160, United States
Customer Service Phone: +1 (716) 560-5105
Customer Service Email: care@navistia.com
Service Hours: Monday to Friday, 9:00 to18:00(Australia/Sydney, AEST/AED)