Order Cancellation Policy

1. Order Cancellation Eligibility

Orders that have not been shipped within 48 hours of placement can be cancelled directly. For orders placed over 48 hours ago or orders that have already been shipped, cancellations are not possible. In such cases, you may wait for the delivery and contact us for returns and refunds. For more information, please refer to our Return & Exchange Policy.

2. Order Cancellation Procedure

1. Contact our customer support team via email or phone to request order cancellation. Please provide your order number and payment proof.
2. Our support team will process your request immediately and notify you as soon as it is approved, along with refund arrangements.

3. Refund Process

Refunds will be returned to the card used for payment (American Express, JCB, Mastercard, Discover, Diners Club, and VISA, etc.).

Estimated processing time: Depending on the card issuer, refunds are expected to reach your account within 2-3 business days. If delayed, please contact us for assistance. For more details, please refer to our Refund Policy.

4. Contact Us

Navistia (hereinafter referred to as "we") operates exclusively online. For any questions regarding order cancellation, please contact us:

Contact Address: 110 WILLISTON ST, FAYETTEVILLE, NC 28301-4160, United States
Customer Service Phone: +1 (716) 560-5105
Customer Service Email: care@navistia.com
Service Hours: Monday to Friday, 9:00 to18:00(Australia/Sydney, AEST/AED)